--- title: Zendesk | Shipup Integrations description: Integrate ShipUp and Zendesk to provide a more comprehensive post-purchase experience for your customers. --- [![shipup_logo-3](https://info.shipup.co/hubfs/shipup_logo-3.png)](https://www.shipup.co/) ☰ - Products - - ## FEATURES ### [![](https://info.shipup.co/hubfs/megamenu/icn-1.svg) Customer Experience Real-time notifications, tracking pages...](https://www.shipup.co/products/customer-experience/) - ### [![](https://info.shipup.co/hubfs/megamenu/icn-2.svg) Customer support Real-time incident alerts at support, tracking data available in your CRM...](https://www.shipup.co/products/customer-support/) - ### [![](https://info.shipup.co/hubfs/megamenu/icn-3.svg) Ops & Analytics Live dashboards, CSV exports and data sent to your systems...](https://www.shipup.co/products/operations-and-analytics/) - ## ADDONS ### [![](https://info.shipup.co/hubfs/megamenu/icn-5.svg) Feedback Send satisfaction surveys right at delivery](https://www.shipup.co/products/feedback/) - ### [![](https://info.shipup.co/hubfs/megamenu/icn-06.svg) Smart Delivery Estimate An accurate, updated estimated delivery date at checkout](https://www.shipup.co/products/smart-delivery-estimate/) - Resources - - ### [Help Center Learn how to install, configure and use Shipup's products](https://help.shipup.co/kb/) - ### [Developer documentation Start integrating Shipup's product and tools](https://developers.shipup.co/) - ### [Blog Discover the latest post-purchase insights in our blog](https://www.shipup.co/resources/blog) - Integrations - - ### [Business Apps Feed and enhance your tools with shipment data...](https://www.shipup.co/integrations/?type=business-apps) - ### [Ecommerce platforms Connect to your ecommerce platform in the blink of an eye...](https://www.shipup.co/integrations/?type=ecommerce-platforms) - ### [Delivery companies The delivery companies we are connected to...](https://www.shipup.co/integrations/?type=delivery-companies) [Login](https://app.shipup.co/login) [Book a Demo](https://resources.shipup.co/en/offer/book-a-demo) [![shipup_logo-3](https://info.shipup.co/hs-fs/hubfs/shipup_logo-3.png?width=130&height=25&name=shipup_logo-3.png)](https://www.shipup.co/) - Products - - ## FEATURES ### [![](https://info.shipup.co/hubfs/megamenu/icn-1.svg) Customer Experience Real-time notifications, tracking pages...](https://www.shipup.co/products/customer-experience/) - ### [![](https://info.shipup.co/hubfs/megamenu/icn-2.svg) Customer support Real-time incident alerts at support, tracking data available in your CRM...](https://www.shipup.co/products/customer-support/) - ### [![](https://info.shipup.co/hubfs/megamenu/icn-3.svg) Ops & Analytics Live dashboards, CSV exports and data sent to your systems...](https://www.shipup.co/products/operations-and-analytics/) - ## ADDONS ### [![](https://info.shipup.co/hubfs/megamenu/icn-5.svg) Feedback Send satisfaction surveys right at delivery](https://www.shipup.co/products/feedback/) - ### [![](https://info.shipup.co/hubfs/megamenu/icn-06.svg) Smart Delivery Estimate An accurate, updated estimated delivery date at checkout](https://www.shipup.co/products/smart-delivery-estimate/) - Resources - - ### [Help Center Learn how to install, configure and use Shipup's products](https://help.shipup.co/kb/) - ### [Developer documentation Start integrating Shipup's product and tools](https://developers.shipup.co/) - ### [Blog Discover the latest post-purchase insights in our blog](https://www.shipup.co/resources/blog) - Integrations - - ### [Business Apps Feed and enhance your tools with shipment data...](https://www.shipup.co/integrations/?type=business-apps) - ### [Ecommerce platforms Connect to your ecommerce platform in the blink of an eye...](https://www.shipup.co/integrations/?type=ecommerce-platforms) - ### [Delivery companies The delivery companies we are connected to...](https://www.shipup.co/integrations/?type=delivery-companies) ![zendesk_tab-02](https://info.shipup.co/hs-fs/hubfs/zendesk_tab-02.png?width=357&height=81&name=zendesk_tab-02.png "zendesk_tab-02") ## Resolve incidents in real time [Book a demo](https://info.shipup.co/integration/zendesk#section-18) [> Try for free](https://app.shipup.co/signup) Link customer conversations to delivery tracking information and notify customer service as soon as a problem is reported. ![integration_hero-08](https://info.shipup.co/hubfs/integration_hero-08.png "integration_hero-08") ![nakd-white](https://info.shipup.co/hubfs/nakd-white.png) ![blissm-white](https://info.shipup.co/hubfs/blissm-white.png) ![volcom](https://info.shipup.co/hubfs/volcom.png) ![beerwulf](https://info.shipup.co/hubfs/beerwulf.png) Previous Next ## Gain instant visibility into delivery issues to enhance customer experience. ### How it works ![shipup_custom-templates_zen-1](https://info.shipup.co/hubfs/shipup_custom-templates_zen-1.png "shipup_custom-templates_zen-1") ## Improve customer satisfaction Solve chats and tickets faster by having access to relevant delivery data from Shipup, such as address details, shipping status, and shipping events from within Zendesk. ## Make problem resolution easy Make it easy for your customers to solve their issues and create requests for damaged or missing products with a guided resolution path in your automated post-delivery surveys. ![shipup_custom-templates_zen-2](https://info.shipup.co/hubfs/shipup_custom-templates_zen-2.png "shipup_custom-templates_zen-2") ![shipup_custom-templates_zen-3](https://info.shipup.co/hs-fs/hubfs/shipup_custom-templates_zen-3.png?width=3022&name=shipup_custom-templates_zen-3.png "shipup_custom-templates_zen-3") ## Streamline communications and get better feedback Send a templated survey at delivery to automatically collect and import crucial information about your customers' experience into your CRM along with relevant data like tracking and order numbers. ## Features ![notify-09-1](https://info.shipup.co/hs-fs/hubfs/notify-09-1.png?width=80&height=90&name=notify-09-1.png) ### Shipping alerts Shipping alerts are automatically created when customers experience issues with their packages so your customer service team can respond immediately. ![comm-29-1](https://info.shipup.co/hs-fs/hubfs/comm-29-1.png?width=91&height=90&name=comm-29-1.png) ### Chat integration Link your customers' conversations to delivery tracking information to enhance customer support chats. ![shopify_stores-03](https://info.shipup.co/hs-fs/hubfs/shopify_stores-03.png?width=187&height=90&name=shopify_stores-03.png) ### Multi-store connection You can have multiple widgets in Zendesk, each with a different Key Shipup API. ![ticket-14](https://info.shipup.co/hs-fs/hubfs/ticket-14.png?width=185&height=90&name=ticket-14.png) ### Ticketing system Centralize all your customer feedback upon delivery in one place. ### Set up ![shipup_custom-templates_zen-4](https://info.shipup.co/hubfs/shipup_custom-templates_zen-4.png "shipup_custom-templates_zen-4") ## Native integration Install the Shipup Support and Chat Extension in Zendesk via the Marketplace. ### See Shipup in Action ### Our partners ![logo-1](https://info.shipup.co/hubfs/logo-1.png "logo-1") ![logo-2](https://info.shipup.co/hubfs/logo-2.png "logo-2") ![logo-3](https://info.shipup.co/hubfs/logo-3.png "logo-3") ![logo-4](https://info.shipup.co/hubfs/logo-4.png "logo-4") ### Testimonials Very happy to be able to personalize emails. All markets use Shipup, FR, IT, ES / CA and US recently launched. Very few complaints related to delivery. **- Filorga** We have more leverage with our carriers & warehouse to decrease the time it takes to create an order. It’s increased the quality of the data we have about our shipping operations. **- NA-KD** Shipup’s tracking page builder is one of the best I’ve ever seen. It’s very intuitive and easy to use. **- Highline Wellness** < > ## The top 4 post-purchase KPIs: how to track and improve them This guide is equal parts strategy and actionable insights. It will help you take control of your brand's post-purchase experience using Zendesk's most powerful features. Although it is particularly actionable for Zendesk users, it can also be applied to any website. [Download Now](https://info.shipup.co/en/shipup-zendesk-ebook?hsLang=en-us) ![shipup_kpis_10-31-01-2](https://info.shipup.co/hs-fs/hubfs/shipup_kpis_10-31-01-2.png?width=618&height=450&name=shipup_kpis_10-31-01-2.png "shipup_kpis_10-31-01-2") ### Book a Demo Ready to reshape your post-purchase experience? Book a demo with the Shipup team to discover how our products integrate with your existing tech stack to deliver a seamless customer journey. ![logo-white](https://info.shipup.co/hubfs/logo-white.svg) ##### Solution [Customer experience](https://www.shipup.co/products/customer-experience/)   [Customer support](https://www.shipup.co/products/customer-support/) [Ops & analytics](https://www.shipup.co/products/operations-and-analytics/) [Smart](https://www.shipup.co/products/smart-delivery-estimate/)[delivery](https://www.shipup.co/products/smart-delivery-estimate/) [Feedback](https://www.shipup.co/products/feedback/) ##### Company [Jobs](https://careers.shipup.co/) [Contact](https://www.shipup.co/contact/) ##### Resources [Help center](https://shipup.elevio.help/en) [Developers documentation](https://developers.shipup.co/) [Status page](https://shipup.statuspage.io/) ##### Social [Facebook](https://www.facebook.com/goshipup) [Twitter](https://twitter.com/goshipup) [Linkedin](https://www.linkedin.com/company/shipup) --- 2022 Shipup. All rights Reserved